This policy applies to services and digital products purchased on the RD Studio website.

1. Cancelling an order for a service

When purchasing a service online, the client has the right to withdraw from the contract within 14 calendar days of placing the order, provided that the service has not yet been fully performed, subject to the exceptions provided for by law.

If the client asks for the service to begin before the 14-day withdrawal period expires, RD Studio may start work after obtaining the client's relevant consent.

If work has already begun when the cancellation request is received, the refund amount may be reduced in proportion to the work actually completed. Once the service has been fully performed, the right of withdrawal may end if the conditions required by law have been met.

2. RD Studio express services

Express services include, in particular, the express interior review from photos, layout review and correction, furniture shopping list and furniture check before purchase.

Work on the order begins after payment and all the necessary materials have been received from the client.

If the client wishes to cancel an order before work begins, they must contact RD Studio as soon as possible.

If work on a personalised service has already begun, the availability and amount of any refund are determined by the work actually completed and applicable law.

3. Digital products

For digital content supplied without a physical medium, the right of withdrawal may end once delivery or downloading has begun, if the buyer has previously given express consent to the immediate supply of the digital content and acknowledged that they thereby lose their right of withdrawal.

4. Personalised services already completed

After the client has received a fully completed personalised result, such as a finished PDF review, corrected layout or furniture shopping list, no refund is made where the service has been fully performed in compliance with the legal conditions governing the right of withdrawal.

This does not limit the client's statutory rights if the service provided does not conform to the agreed order.

5. How to request cancellation or a refund

To request cancellation of an order or a refund, please contact RD Studio using the contact email address shown on the website.

Your request must include:

• your first and last name;
• the email address used to place the order;
• the order number;
• the name of the service or digital product purchased;
• a statement that you wish to withdraw from the contract or cancel the order.

If a refund is due under the applicable rules, it is made using the same payment method used for the purchase, unless the parties agree otherwise.

6. Statutory consumer rights

This policy does not limit the mandatory consumer rights provided for by Portuguese and European Union law.